Stop relaying launcher tickets. We answer them.
When a player cannot install or update, the question usually lands with the studio and gets forwarded to us. Player Support removes the middle step. Our team talks to your players directly and reports back to you.
Why studios hand this over
Direct communication
Players write to us, we answer. Nobody in the studio copies messages between two inboxes.
Faster resolution
The people who built the launcher know the answers, so most cases close on the first reply.
Lower cost
Your developers stay on the game instead of relaying tickets.
What the team does
- Launcher specialists
- Trained on the PatchKit launcher, with access to delivery logs for your game.
- Several languages
- Support in the languages your players write in.
- Launch-day coverage
- Extra capacity for release days and big patches.
Fitted to your studio
- Reports
- Monthly or at the cadence you prefer, with the issues players hit most.
- Your tools
- Discord, Zendesk or whatever the studio already uses.
- Training
- Sessions for your own support staff on how the launcher behaves.
Questions
How fast do you respond?
Average first response is four hours. Priority options are quicker.
Can reports be customized?
Yes, in content and frequency.
What about player data?
Handled under Upsoft’s ISO/IEC 27001 certified processes and the PatchKit privacy policy.
Take launcher support off the studio's plate.
Included in the 30-day trial
- Data transfer 150 GiB
- Launcher Builder included
- Platforms Windows, macOS, Linux
- Credit card not required